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Frequently ask Question

👤 Account & Profile

Q1: How do I create a Learnex account?

Go to www.learnex.academy, click “Sign Up”, and enter your name, email, and password. You’ll need to verify your email before accessing courses.

Q2: I forgot my password. What should I do?

Click “Forgot Password” on the login page and follow the instructions to reset it.

Q3: Can I update my profile later?

Yes. Go to your dashboard, click on your profile icon, and choose “Edit Profile” to update your photo, name, language, or other details.

Q4: Are courses free or paid?

We offer both free and paid courses. You’ll see the price (or “Free”) listed on each course page.

Q5: How do I enroll in a course?

Find a course, click “Enroll” or “Buy Now”, and follow the instructions. Paid courses require secure payment before access is granted.

Q6: How long do I have access to a course?

Most courses provide access for a specific period (e.g., 3 or 6 months). This will be stated clearly on the course page.

Q7: Can I learn at my own pace?

Yes! Learnex courses are self-paced. You can start, pause, and resume anytime during the access period.

Q1: How do I create a Learnex account?

Go to www.learnex.academy, click “Sign Up”, and enter your name, email, and password. You’ll need to verify your email before accessing courses.

Q2: I forgot my password. What should I do?

Click “Forgot Password” on the login page and follow the instructions to reset it.

Q3: Can I update my profile later?

Yes. Go to your dashboard, click on your profile icon, and choose “Edit Profile” to update your photo, name, language, or other details.

Q10: What payment methods are accepted?

We accept local and international payment methods via secure payment gateways. Details will be shown at checkout.

Q11: Can I get a refund?

Yes, you can request a refund within 7 days of purchase if you have completed less than 20% of the course. Email support@learnex.academy to request a refund.

Q12: The video won’t load. What should I do?

Please check your internet connection and try refreshing the page. If the issue continues, try a different browser or contact our support team.

Q13: Can I access Learnex on mobile?

Yes! Learnex works on mobile phones, tablets, and desktop browsers. A mobile app is coming soon.

Q14: Are courses available in Khmer?

Yes! Most courses are offered in Khmer, and some are available in other languages to support diverse learners.

Q15: Can I suggest a course or topic?

Absolutely! Email us at support@learnex.academy — we love hearing from learners like you.